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Shipping & Returns

Shipping Policy

Domestic Shipping:

  • We currently offer shipping within India only.

  • Orders are typically processed and shipped within 1-2 business days of payment confirmation.

  • Delivery times may vary depending on your location, with most orders arriving within 3-7 business days from the date of dispatch.

Shipping Charges:

  • Shipping charges are calculated based on the total weight of your order and your delivery address.

  • Free shipping may be available on orders above a certain value, as specified on our website or during promotional periods.

Order Tracking:

  • Once your order is shipped, you will receive a shipping confirmation email or SMS with a tracking number.

  • You can track your order using the provided tracking number on our website or through the courier's tracking portal.

Delivery Partners:

  • We partner with reliable courier services to ensure timely and secure delivery of your orders.

  • Our delivery partners include [list of courier companies, e.g., FedEx, Delhivery, etc.].

Delivery Attempts:

  • Our courier partners will make multiple attempts to deliver your order to the provided shipping address.

  • If you are unavailable during delivery attempts, please contact the courier directly to arrange for re-delivery or pickup.

Shipping Restrictions:

  • We do not ship to P.O. Box addresses or locations where our courier partners do not provide service.

  • Some products may have shipping restrictions based on their size, weight, or shipping regulations.

Shipping Updates:

  • We strive to provide accurate shipping estimates, but actual delivery times may vary due to unforeseen circumstances or delays beyond our control.

  • For any shipping-related inquiries or updates, please contact our customer support team at support@fluxshop.com.

International Shipping:

  • We do not currently offer international shipping but are working towards expanding our shipping capabilities in the future.

Shipping Policy Updates:

  • We reserve the right to update or modify our shipping policy at any time. Any changes will be communicated on our website and through customer notifications.

For more information or assistance regarding shipping, please refer to our FAQ section or contact our customer support team.

Return & Exchange Policy

1. Returns Eligibility:

  • You may request a return for eligible products within 30 days from the date of delivery.

  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

2. Return Process:

  • To initiate a return, please contact our customer support team at support@fluxshop.in with your order details and reason for return.

  • Our team will provide you with a return authorization and instructions for shipping the product back to us.

3. Return Shipping:

  • You are responsible for the return shipping costs unless the return is due to a manufacturing defect or error on our part.

  • We recommend using a trackable shipping service to ensure safe and timely return delivery.

4. Refund Processing:

  • Once we receive your returned product and verify its eligibility, we will process your refund within [number of days] business days.

  • The refund will be issued to the original payment method used for the purchase.

5. Refund Exceptions:

  • We do not offer refunds for products that are not in their original condition, damaged, or missing parts.

  • Refunds are not applicable for shipping charges unless the return is due to our error or a defective product.

6. Damaged or Defective Products:

  • If you receive a damaged or defective product, please notify us immediately with supporting photos.

  • We will arrange for a replacement or issue a full refund, including return shipping costs if applicable.

7. Cancellation Policy:

  • You may cancel your order before it is shipped for a full refund.

  • Once the order is shipped, our standard return policy applies.

8. Refund Status:

  • You can check the status of your refund by contacting our customer support team or logging into your account on our website.

9. Contact Us:

  • For any questions or concerns regarding returns and refunds, please reach out to our customer support team at support@fluxshop.in.

Policy Updates:

  • We reserve the right to update or modify our Return & Refund Policy at any time. Any changes will be communicated on our website and through customer notifications.

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